Are You Experienced?
I’m working on a premise related to collaboration which goes something like this – unified collaboration is a process not a tool. No brainer, right. Still, most solutions today focus on functionality rather than a collaborative process.
Last blog, I proposed nuances between productivity and achievement, the latter being the true goal or a team. So, to help people achieve results, our goal is to
design solutions which place a customer experience of working together to achieve results at the center of our product development process, versus adding features to a “
conferencing service”.
To accomplish this, we’re chunking the collaborative process into phases. Here’s how I’ve broken it down so far, but this is a work in progress so I’m interested in your comments:
- Awareness - Recognized need to bring people & resources together to communicate and collaborate.
- Scheduling – Coordinating and reserving resources to create an environment and venue which facilitates achievement of objectives and productivity, “on-command” or at a pre-determined time.
- Initiation - Allow participants to conveniently join the event any time, from anywhere, from any device.
- Collaboration - Provide an environment, a venue, which promotes team work and getting things done.
- Achievement - Manage and track accomplishments against goal & objectives to ensure results.
- Assessment - Evaluate the effectiveness of the event, venue, tools, and collaborative effort and improve.
As I said, it’s a work in progress...
For some reason, “enterprise social networking” has collected some baggage, as it’s now often viewed as something which occurs within the bubble of a costly enterprise-wide software deployment. But think of it as nothing more than people working together in new and innovativeways. Any new wiz-bang tools should only help facilitate, not dictate, how people work together.
If you view meetings as an experience designed to achieve results, you’re more apt to get the engagement you want from your teams, and you’re more likely to create more innovative solutions to business or market problems.