UC Centralizes City Communications and 911
It’s a good time to be a unified communications (UC) solution provider. A 2011 Unified Communications Tracking Poll found that UC implementation rates across business, government, health care and education groups doubled since 2010 to 16 percent.
A recent high-profile adopter is Volkswagen, which replaced it's old telephony system with a unified communications system that unites voice, instant messaging, audio, video and email for employees.
In the government arena, Kannapolis, North Carolina, centralized communications – instant messaging, email and voice services, and a voice recording solution for emergency 911 services. And Arkansas is creating a statewide video conferencing and UC network to connect government agencies and public schools.
Image courtesy of: losangeles.cbslocal.com
Lots of organizations have figured out where UC fits for them. What’s stopping others? The UC Tracking Poll says the top challenges are:
• Securing budget commitment
• Narrowing the options down to a workable solution
• Choosing between a single- or multiple-vendor strategy
• Securing reliable cost projections
• Convincing management of the return on investment
Do you have some tips to address these challenges? If so, let us know and we’ll share them here.
